BOOKING A TOUR

YOU MUST READ THIS:

You are required to present the credit card used to pay for your booking and matching valid photo identification. The name listed on your credit card must be identical to the contact name listed on your booking.

NO PHOTOS ARE ALLOWED.

FAILING TO BRING BOTH REQUIREMENTS WILL RESULT IN THE INABILITY TO COMPLETE THE TOUR, TO RESCHEDULE OR TO GET A REFUND.

Tours requiring a full payment are as follow:

ATV, Horseback Riding, Catamaran (Snorkeling tours),

Toro Verde Zipline tours with your own rental car, Mini boats

NO DEPOSIT REQUIRED - CASH TOURS are as follow:

Private Boat, Water Taxi, Water Slides Rainforest, Ziplines on the tour bus,

Rainforest and Beach, Bio bay kayaks, Old San Juan tour,

Transportation,

BE AWARE YOU WILL BE REQUIRED TO PROVIDE A CREDIT CARD ON THE WAIVER,

EVEN IF YOU ARE PAYING IN CASH. THE CREDIT CARD ON FILE WILL BE THE ONE RESPONSIBLE TO BE CHARGED FOR ANY PERSON MISSING OR LAST-MINUTE CANCELLATION ON THE RESERVATION.

Other tours will just require a deposit at the time of the reservation.

Once confirmed, you will be fully charged.

COMPLETING THE RESERVATION

Once you reserve, you must fill out the waiver online.

The main information is from the person making the reservation.

You may add other participants under your name.

PICK UP AND DROP OFF TIMES FOR EACH TOUR ARE ESTIMATED AND MAY BE AFFECTED BY TRAFFIC, AMOUNT OF PEOPLE ON THE TOUR, WEATHER CONDITIONS, AND HIGH SEASON PEAK ON THE ISLAND.

TOURS ARE NOT REFUNDABLE IF ANY MECHANICAL ISSUE ARISES WITH TRANSPORTATION OR ANY RELATED TRAFFIC ISSUES AS BOTH ARE UNFORESEEN CIRCUMSTANCES. MECHANICAL ISSUES WILL BE TAKEN CARE OF IMMEDIATELY TO PROCEED WITH SCHEDULED ACTIVITY. UNDERSTANDING A WAIT PERIOD WOULD BE INVOLVED IN RESOLVING THE PROBLEM PLEASE NOTE YOU WOULD NOT BE LIMITED TO THE COMPLETION OF THE FULL EXCURSION.

ITOUR PUERTO RICO IS NOT RESPONSIBLE FOR MISSED TOURS, MISSED RESTAURANT RESERVATIONS, OR SCHEDULED FLIGHTS, ETC.

***WE ARE HUMANS MAKE SURE TO READ YOUR TOUR DESCRIPTIONS. VERIFY DESIRED TOUR MATCHES WITH PICTURES ON THE PAGE AND YOU ARE REDIRECTED TO THE PROPER TOUR LANDING PAGE. DOUBLE CHECK CONFIRMATION EMAILS, GLITCHES MAY OCCUR AND WE ARE NOT RESPONSIBLE FOR INFORMATION NOT CORRECTED.

THANK YOU AND HAVE FUN!!!

Online reservation requests must be submitted at least 48 hours in advance to be valid.

To make reservations within 48 hours you must call directly to verify availability

Please call us at 787-244-0099

Office Hours are between 9 am to 7 pm (Local time)

New Booking:
Fri Jun 25, 2021

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